Privacy Policy

legal information

transparency keeping us forward.

Your trust matters to us.

At Elite White Glove Services, we are committed to protecting your privacy and setting clear expectations for how we work. This page outlines our Privacy Policy, as well as important installation and general service policies, so you know exactly what to expect when working with us.

We collect and use personal information only as needed to provide our services, communicate clearly, and deliver a seamless customer experience. All information is handled responsibly, securely, and in accordance with applicable laws and regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

Our goal is simple: transparency, respect, and peace of mind, both for your data and your service experience.

If you have any questions about our privacy practices or service policies, please contact us at
info@elitewhitegloveservices.com

installation & general service policies

Our Commitment to Transparency

At Elite White Glove Services, we believe that clear communication, honesty, and transparency are the foundation of an excellent client experience.
Every project we take on is unique. For this reason, our pricing and service scope are customized based on the specific details of each project. Not all installations are the same, and our quotes reflect the level of labor, logistics, and care required to deliver quality results.
To ensure a smooth process and set clear expectations from the beginning, we invite you to review our service policies below. These policies are designed to protect both our clients and our team, and to ensure a professional, efficient, and stress-free installation experience.

Pricing & Project-Based Quotes

All quotes provided by Elite White Glove Services are project-based. Pricing is determined by factors such as site conditions, access, scope of work, handling requirements, and overall project complexity. Final pricing may vary depending on the specific needs of each service. 1. Installation and Services Pricing & Scheduling Sauna Installation (labor only) A 50% deposit of the total installation or service cost is required to schedule and reserve an installation or service date. Installation and service dates may be reserved even if the exact date is not yet finalized, subject to availability. 2. Payment Terms Deposit: 50% of the total installation cost is required to schedule Final Balance: Due the same day the service is completed

Additional Charges (If Applicable)

1. Electrical Installation Electrical work is not included in the installation price. If electrical services are required and approved, the additional cost will be added to the invoice on the day of service, based on the scope of work. 2. Handling Fee If sauna components must be moved from an upper level to ground or street level (one floor down), an additional $500 handling fee will apply. This fee will be added to the invoice if required, based on site conditions.

Furniture Moving Policy

Installation services do not include moving furniture, décor, or personal belongings. If furniture relocation is required or requested on-site, an additional labor fee ranging from $150 to $400 will apply. All furniture moving fees must be approved on-site and will be added to the final invoice.

Cancellation Policy

If a scheduled service is cancelled, a 30% cancellation fee of the total project cost will apply. The cancellation fee is non-refundable and covers scheduling, labor allocation, and operational adjustments.

Installation Scope

1. What Is Included - Full sauna assembly and installation (labor only) - Installation performed by a professional two-technician crew - Final setup once assembly is completed 2. What Is Not Included - Electrical work (unless quoted and approved separately) - Moving furniture, décor, or personal belongings - Site preparation or leveling - Cleaning beyond the immediate work area Important: The installation area must be clean, clear, level, stable, and fully prepared prior to our arrival. If additional labor is required due to site conditions, additional charges may apply.

Service Warranty & Care Policy

Elite White Glove Services provides a 30-day workmanship warranty following completion of service. 1. Covered Installation-related issues will be inspected and repaired at no additional cost. 2. Not Covered Manufacturer-related issues, including but not limited to: - Heater or heating element defects - Control panels or factory-installed electrical components - Wood defects, warping, or cracking due to manufacturing - Pre-installed wiring or internal component failures For these concerns, clients must contact the sauna dealer or manufacturer directly, as product warranties are handled by them. Elite White Glove Services is not responsible for ongoing care, routine maintenance, misuse, environmental damage, or manufacturer defects.

Repairs & Maintenance Services Policy

Elite White Glove Services also provides sauna repair and maintenance services, which are quoted and performed based on the specific condition, scope, and needs of each unit. Because every sauna and situation is different, repairs and maintenance services are project-based and may vary depending on diagnosis, parts availability, labor time, and site conditions. 1. Pricing & Approval Repair and maintenance services are quoted after evaluation or diagnosis. Pricing may be provided as a flat rate or hourly rate, depending on the scope of work. Any additional repairs, parts, or labor identified during service must be approved by the client prior to proceeding. 2. Payment Terms Payment for repair and maintenance services is due the same day the service is completed, unless otherwise agreed in writing. Deposits may be required for parts ordering or extended repairs. 3. Service Limitations Elite White Glove Services is not responsible for: - Pre-existing conditions, wear and tear, or age-related component failure - Manufacturer defects or warranty-covered components - Damage caused by improper use, lack of maintenance, or environmental factors - Issues related to electrical supply not installed or serviced by our team 4. Manufacturer Responsibility If a repair issue is determined to be related to manufacturer defects, faulty components, or warranty-covered parts, the client is responsible for contacting the sauna dealer or manufacturer directly for replacement parts or warranty claims. 5. Warranty on Repairs & Maintenance Repair and maintenance services include a 30-day workmanship warranty on the specific work performed. This warranty does not cover unrelated components, future failures, or manufacturer defects. 6. Diagnostic Service Policy At Elite White Glove Services, we offer on-site diagnostic services for both residential and commercial saunas. If a full diagnostic evaluation is required, whether at a home or business location, a diagnostic service fee will apply in order to accurately determine what repairs or maintenance are needed. 7. Diagnostic Pricing Diagnostic service fees range from $380 to $600, depending on distance, location, and site conditions. This service includes a professional evaluation to identify the cause of the issue and determine the necessary repairs or next steps. The diagnostic fee covers: - Travel to the service location - On-site inspection and evaluation - Professional assessment and repair recommendations Important Notes The diagnostic fee is non-refundable. The diagnostic service is required to provide an accurate repair quote. Any repair or maintenance work identified during the diagnostic visit will be quoted separately and must be approved before proceeding.

Privacy Notice

Effective Date: June 05, 2024 This privacy notice discloses the privacy practices for Elite White Glove Services. This privacy notice applies solely to information this website collects, except where stated otherwise. It will notify you of the following: What information we collect; With whom it is shared; How it can be corrected; How it is secured; How policy changes will be communicated; and How to address concerns over misuse of personal data. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information you voluntarily give us via email or another direct contact. We will not sell or rent this information to anyone. We will use your information to respond to you regarding why you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. Notification of Changes Whenever material changes are made to the privacy notice specify how you will notify consumers. Other Provisions as Required by Law Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 510-603-0077 or via email at info@elitewhitegloveservices.com. The above notice probably does not describe your privacy practices exactly. You need to personalize your statement to fit your business practices. Here are some sample clauses that you can use to help describe other specific practices that fit your business model. Additional Clause Inquiries We request information from you on our inquiry form. To contact us regarding our services, you must provide contact information (like name and email address). This information is used for inquiry purposes and to work with you on your requests. If you are interested in our services, we'll use this information to contact you.